Lobby Wait Times are now available on the QLESS Phone App.
Available for Android and Apple
Appointments for service (New Permits) Available Monday - Friday.
Please use the QLESS App.
Download for Android or Apple.
Or click here to make an appointment in our Riverside office.
Click here to make an appointment in our Desert office.
The Riverside County Transportation & Land Management Agency has two offices to serve the public.
Each office provides an array of in-person services with representatives from the Building and Safety, Planning, and Transportation Departments. Information for these departments can be obtained at any office. You may also see our online services section to see what services are provided over the internet.
Riverside Permit Assistance Center
Phone List:
Please use the following phone numbers for department specific inquiries:
- TLMA Building & Safety: (951) 955-1800 Option 5
- Environmental Health: (951) 955-8980
- Fire: (951) 955-4777
- Flood Control: (951) 955-1200
- Planning: (951) 955-3200
- Code Enforcement: (951) 955-2004
- Transportation: (951) 955-6790
- Fax: (951) 955-1806
Office Administrative Staff
Travis Engelking, Regional Office Manager
Hours of Operation:
Still conducting business through PLUS Online, phone calls, and emails during these hours.
7:30 a.m. to 5:00 p.m. Monday through Thursday
8:00 a.m. to 5:00 p.m. Fridays
Physical Address
Riverside Permit Assistance Center
County Administrative Center (Riverside)
4080 Lemon Street, 9th Floor
Riverside, CA 92502-1629
(951) 955-1800
Mailing Address:
P.O. Box 1629
Riverside, CA 92502-1629
CLICK TO VIEW MAP AND GET DIRECTIONS
Desert Permit Assistance Center
Phone List:
Please use the following phone numbers for department specific inquiries:
- TLMA Building & Safety: (951) 955-1800 Option 5
- Coachella Valley Water district (stormwater): (760) 398-2651
- Environmental Health: (760) 863-7570
- Fire: (760) 863-8886
- Flood, Riverside County: (951) 955-1210
- Planning: (760) 863-8277
- Code Enforcement: (760) 393-3344
- Transportation: (760) 863-8267
Office Administrative Staff
Elizabeth Marquez, Regional Office Manager
Hours of Operation:
Still conducting business through PLUS Online, phone calls, and emails during these hours.
Question, please call: 760-863-8271
Palm Desert Appointment Line: 760-863-7536
7:30 a.m. to 5:00 p.m. Monday - Thursday
8:00 a.m. to 5:00 p.m. Fridays
Physical Address & Mailing Address
Desert Permit Assistance Center
77588 El Duna Ct Suite H
Palm Desert, CA 92211
(760) 863-8271
Payments
The County of Riverside accepts cash, checks, Visa, MasterCard, Discover & American Express for all transactions.
Credit Card Information
Riverside County has contracted with Heartland Payment Systems to accept Credit Card payments. As part of our agreement, Heartland will charge a 2.28% additional per-transaction service fee effective October 1, 2018.
Please note: Credit cards will be processed twice; once for permit fees and a second time for the 2.28% service fee.
Please note that Riverside County does not receive any portion of this service fee.
Payments can be made over the phone or at the Desert and/or Riverside Office. You can contact our cashier at:
760-863-7735 to complete your credit card transactions.
** Please have all project/permit information ready.
Additionally, most payments that have been invoiced can be paid online by Credit Card or e-Check, if you are registered and the associated billing contact.
CREDIT CARD REFUND POLICY: Applicants will be refunded on duplicate payments or payments made in error ONLY.
Last Updated
10/01/2018
PLUS Online
What is Plus Online
Click here for more information
Links and Contact Information:
- PLUS Online Public Portal RivCoPLUS.ORG
- User Guides and Other Support RCTLMA.org/PLUS/
- For help, contact us at [email protected]
Hours of Operation:
PLUS Online is available 24/7. However, new registrations, applications, and the help line will only be serviced during business hours.
7:30 a.m. to 5:00 p.m. Monday - Thursday
8:00 a.m. to 5:00 p.m. Fridays