Contact the Ombudsman

TLMA OMBUDSMAN-Riverside Office

Jorge Caballero

Riverside county CAC

4080 Lemon St., 14th Fl.

P.O. Box 1605

Riverside, CA

92502-1605

 

Phone: 951-955-3918

Fax: 951-955-5177 

Email: Jorge Caballero

 

And

 

Wendell Bugtai

Riverside county CAC

4080 Lemon St., 14th Fl.

P.O. Box 1605

Riverside, CA

92502-1605

 

Phone: 951-955-1816

Fax: 951-955-5177

Email: Wendell Bugtai

 

TLMA OMBUDSMAN-Desert Office

 

Elizabeth Marquez

77588 El Duna Ct Suite H

Palm Desert, CA 92211

 

760-863-7565 Desk

760-863-8271 Main Line

760-863-7040 Fax

Email: Elizabeth Marquez

 

 

Office Hours:

8:00 a.m.- 5:00 p.m.
Monday - Friday

 

Updated 01/08/2015

TLMA OMBUDSMAN

FEELING LIKE YOU ARE GOING AROUND IN CIRCLES? LET US HELP!

If you find yourself saying...
  • Now what do I do?
  • I need help.
  • I don't know who can help me!
  • How can I get this resolved?

...the TLMA Ombudsman can help!

WHAT IS AN OMBUDSMAN?

In TLMA, the Ombudsman is responsible for providing our customers with extra assistance in meeting the many and varied requirements of the development process. Depending on the nature of the situation, the Ombudsman offers advice, guidance, interpretation and works to bring about issue resolution to those individuals working through the development process.

HOW CAN WE HELP YOU?

The Ombudsman WILL...
  • Listen to you.
  • Find answers to your questions.
  • Analyze your situation.
  • Explain Riverside County Ordinance requirements.
  • Assist in developing options.
  • Refer you to the right person and arrange a meeting with them.
  • Follow up to make sure your concerns have been addressed.

WHEN SHOULD I CONTACT THE OMBUDSMAN'S OFFICE?

Are you new to the Development process? If you have not worked with Riverside County's Development team before and don't know where to start, call our office. The Ombudsman can lead you to the right persons and Departments.

Have you encountered a problem during the Development process? If you have, first discuss it with the persons or office involved. Many times they will explain a specific policy or ordinance or correct the problem on the spot. In fact, agency staff can solve most problems quicker and easier than the Ombudsman.

If you have already made a reasonable effort with the agency or department to resolve your problem and have still not been successful, contact the Ombudsman.

WHAT WILL THE OMBUDSMAN DO WITH MY CONCERN?

If your concern is appropriate for investigation, the Ombudsman will contact the agency representative; research relevant ordinances, policies and procedures; and determine possible alternatives to resolve your issue.

WHY USE THE OMBUDSMAN?

The Ombudsman will guide you to some form of resolution. Although we cannot always promise the outcome you were hoping for, we can guarantee that we will listen, be fair, and respond to your needs.

HOW DO I CONTACT THE OMBUDSMAN'S OFFICE?

You may call, write, or visit the Ombudsman's office at the address below:

TLMA Ombudsman

Riverside Office 

 

Jorge Caballero

Riverside county CAC

4080 Lemon St., 14th Fl.

P.O. Box 1605

Riverside, CA

92502-1605 

 

Phone: 951-955-3918

Fax: 951-955-5177

 

Email: Jorge Caballero

 

Or

 

Wendell Bugtai

Riverside county CAC

4080 Lemon St., 14th Fl.

P.O. Box 1605

Riverside, CA

92502-1605

 

Phone: 951-955-1816

Fax: 951-955-5177

 

Email: Wendell Bugtai

 

Desert Office

 

Elizabeth Marquez

77588 El Duna Ct Suite H

Palm Desert, CA 92211

 

Phone: 760-863-7565

Main Line: 760-863-8271

Fax: 760-863-7040

Email: Elizabeth Marquez

 

 

Office Hours: 8:00 a.m. - 5:00 p.m.
Monday - Friday